1. Overview
At PlayGeet, we strive to provide high-quality music distribution services to our artists. Please note that once your release is submitted, refunds will not be available.
2. Eligibility for Refunds
Refunds may be considered only under the following limited conditions:
- Payment Errors: In cases of duplicate charges or billing errors where no service was initiated.
- Pre-Submission Cancellations: If you cancel your distribution request before your release is submitted for distribution.
3. Non-Refundable Services
The following services are non-refundable:
- Release Submission: Once your release is submitted for distribution, no refund will be issued.
- Distribution Fee: Once the music is delivered to streaming platforms (Spotify, Apple Music, YouTube, etc.), the distribution fee is non-refundable.
- Subscriptions & Additional Services: Subscription fees, membership fees, and any additional services (such as marketing, playlist pitching, or promotional campaigns) are non-refundable once initiated.
4. Refund Request Process
If you believe your situation qualifies for a refund (under the limited conditions above), please follow these steps:
- Contact our support team at Hello@playgeet.com within 7 days of the transaction.
- Provide proof of payment, transaction details, and the reason for your refund request.
- Our team will review your request and respond within 7-10 business days.
5. Processing Time
- Approved refunds will be processed within 10-15 business days to the original payment method.
- Processing times may vary based on your bank or payment gateway.
6. Changes to This Policy
[Your Company Name] reserves the right to update or modify this refund policy at any time without prior notice. All changes will be posted on our website.
7. Contact Us
For any refund-related queries, please contact us at:
📧 Email: Hello@playgeet.com